Refund Policy

VivaWork sells digital interview preparation services: monthly subscriptions and one-time credit top-ups. Because our product is delivered digitally and consumed on use, we apply the refund rules described below. Nothing in this policy limits any non-waivable statutory consumer rights you may have.

You may request a full refund within fourteen (14) days of your first subscription payment or credit top-up, provided that:

• for subscriptions, you have not used more than ten percent (10%) of the monthly credit allowance included with your plan; and
• for credit top-ups, the purchased credits have not been used.

Refund requests received after the fourteen-day window will be reviewed on a case-by-case basis and are not guaranteed.

Subscriptions renew automatically at the end of each billing cycle until cancelled. You can cancel at any time from your account page; cancellation stops future renewals and your plan remains active until the end of the current billing period.

Charges for renewal periods already billed are not refundable unless required by applicable law. If your renewal was billed due to a technical error on our side, contact support for a full refund.

Unused credit top-ups are refundable within the fourteen-day window. Partially used top-ups are refundable on a pro-rata basis only within the fourteen-day window, at VivaWork's discretion, with a minimum refundable balance of five US dollars (USD 5) of unused credits.

Credit top-ups expire twelve (12) months after the date of purchase. Expired credits are not refundable.

We do not issue refunds in the following cases:

• accounts terminated or suspended due to violation of our Terms of Service or Acceptable Use Policy;
• credit usage that the account holder authorized or permitted, whether directly or through a connected tool;
• dissatisfaction with AI-generated feedback where the feedback was delivered as described;
• requests based solely on a change of mind after the fourteen-day window;
• any fees retained by a payment processor or currency converter that VivaWork cannot recover.

To request a refund, email support@vivawork.shop with:

• the email address associated with your VivaWork account;
• the transaction ID or the last four digits of the payment method used;
• a brief explanation of your reason for requesting a refund.

We acknowledge refund requests within two business days. Approved refunds are returned to the original payment method through Stripe within five to ten business days, depending on your bank.

If you have a billing concern, please contact us before initiating a chargeback. Chargebacks result in automatic account suspension while we investigate, and we reserve the right to decline future service to customers with a history of unjustified chargebacks.

We may update this Refund Policy from time to time. Updates apply to purchases made after the effective date. Existing purchases remain subject to the version of this policy in effect at the time of purchase.

For any refund question, contact us at support@vivawork.shop. We are happy to help.